ORDERING ON LINESplusPAPER
CAN I CANCEL OR CHANGE MY ORDER?
If you have placed an order, I am available to help you change your shipping address or cancel the order as long as it has not shipped or is made (for custom products).
Please note that I am unable to make any changes to your order once it is processing.
CAN YOU DO A CUSTOM SIZE WHICH IS NOT OFFERED ON YOUR SITE?
Please contact me, if you want to order a not offered size.
I HAVE RECEIVED MY ORDER, BUT I AM NOT HAPPY WITH IT. CAN I EXCHANGE, REFUND, OR RETURN THE ITEM?
I am sorry that you’re not pleased with your order. In this case, please contact me with your order number at firstname.lastname@example.org. You can of course return the item and you will get a refund. However shipping costs will not be covered by LINESplusPAPER. After I receive your returned items, I will process your refund onto your original form of payment.
For custom or personalized items for example my custom labeled dividers I can not accept return because of the nature of these items. Unless they arrive damage or defective. Please contact me if you have any problems with your order.
HOW LONG IS THE PROCESSING TIME?The time I need to prepare an order for shipping varies. For details, see individual items.
HOW LONG TAKE SHIPPING?Please note due to the current COVID-19 pandemic, orders may take longer than usual to arrive to their destination.
The average delivery time for all LINESplusPAPER orders within Germany totals up to 2-3 working days if not stated otherwise in our online shop or on the individual product pages. This time frame only applies to paid-for purchases. I am not sending out part deliveries. If one item in your order states a longer delivery time than others (like custom dividers), all products will be collectively send out at the later date. Deliveries outside of Germany have a longer delivery time.
Shipping currently takes place to the following countries. Calculated delivery durations are dependent on the conditions of the shipping partners Transglobal, Deutsche Post and DHL.Austria – 5-7 working days
Belgium – 5-7 working days
Denmark – 5-7 working days
Finland – 8-10 working days
France – 5-7 working days
Germany – 5-6 working days
Greece – 8-10 working days
Italy – 5-7 working days
Luxemburg – 5-7 working days
Netherlands – 5-7 working days
Norway – 8-10 working days
Poland – 5-7 working days
Portugal – 8-10 working days
Romania – 13-15 working days
Russian Federation – 14-16 working days
San Marino – 8-10 working days
Spain – 8-10 working days
Sweden – 5-7 working days
Switzerland – 5-7 working days
Turkey – 13-15 working days
USA – 12-16 working days