ORDERING ON LINESplusPAPER

• CAN I CANCEL OR CHANGE MY ORDER?
  If you have placed an order, I am available to help you change your shipping address or cancel the order as long as it has not shipped or is made (for custom products).
  Please note that I am unable to make any changes to your order once it is processing.
  
  
• CAN YOU DO A CUSTOM SIZE WHICH IS NOT OFFERED ON YOUR SITE?
  Please contact me, if you want to order a not offered size. 
  
  
• I HAVE RECEIVED MY ORDER, BUT I AM NOT HAPPY WITH IT. CAN I EXCHANGE, REFUND, OR RETURN THE ITEM?
  I am sorry that you’re not pleased with your order. In this case, please contact me with your order number at hello@linespluspaper.com. You can of course return the item and you will get a refund. However shipping costs will not be covered by LINESplusPAPER. After I receive your returned items, I will process your refund onto your original form of payment.
  

  IMPORTANT:

  For custom or personalized items for example my custom labeled dividers I can not accept return because of the nature of these items. Unless they arrive damage or defective. Please contact me if you have any problems with your order.
  
  

• HOW LONG IS THE PROCESSING TIME?
  The time I need to prepare an order for shipping varies. For details, see individual items.
  
  
• HOW LONG TAKE SHIPPING?
  
  Please note due to the current COVID-19 pandemic, orders may take longer than usual to arrive to their destination.
  
  The average delivery time for all LINESplusPAPER orders within Germany totals up to 2-3 working days if not stated otherwise in our online shop or on the individual product pages. This time frame only applies to paid-for purchases. I am not sending out part deliveries. If one item in your order states a longer delivery time than others (like custom dividers), all products will be collectively send out at the later date. Deliveries outside of Germany have a longer delivery time. 
  
  

  Shipping currently takes place to the following countries. Calculated delivery durations are dependent on the conditions of the shipping partners Transglobal, Deutsche Post and DHL.

  Austria – 5-7 working days
  Belgium – 5-7 working days
  Denmark – 5-7 working days
  Finland – 8-10 working days
  France – 5-7 working days
  Germany – 5-6 working days
  Greece – 8-10 working days
  Italy – 5-7 working days
  Luxemburg – 5-7 working days
  Netherlands – 5-7 working days
  Norway – 8-10 working days
  Poland – 5-7 working days
  Portugal – 8-10 working days
  Romania – 13-15 working days
  Russian Federation – 14-16 working days
  San Marino – 8-10 working days
  Spain – 8-10 working days
  Sweden – 5-7 working days
  Switzerland – 5-7 working days
  Turkey – 13-15 working days
  USA – 12-16 working days