Privacy policy
1. CONTROLLER
The controller responsible for the processing of personal data on this website is:
LINESplusPAPER
Olivia Di Stefano
Kranichweg 21
69123 Heidelberg
Germany
Email:
hello@linespluspaper.com
2. GENERAL INFORMATION
This Privacy Policy explains how LINESplusPAPER collects, uses and protects personal data when you visit this website, place an order, contact me, create a customer account, subscribe to the newsletter or use other functions of the online shop.
Personal data means any information that can identify you directly or indirectly. This may include your name, address, email address, IP address, order details, payment information, communication data or personalization details.
I process personal data only when there is a legal basis under the General Data Protection Regulation.
This may include:
consent, Art. 6(1)(a) GDPR
performance of a contract, Art. 6(1)(b) GDPR
legal obligations, Art. 6(1)(c) GDPR
legitimate interests, Art. 6(1)(f) GDPR
3. SSL AND TLS ENCRYPTION
This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content, such as orders or inquiries.
You can recognize an encrypted connection by the “https://” prefix and the lock symbol in your browser address bar.
4. HOSTING AND SHOP SYSTEM
This online shop is hosted and operated through Shopify.
Provider:
Shopify International Limited
Victoria Buildings, 2nd Floor
1-2 Haddington Road
Dublin 4, D04 XN32
Ireland
Data may also be transferred to:
Shopify Inc.
150 Elgin Street
Ottawa, ON K2P 1L4
Canada
Shopify provides the technical infrastructure for displaying products, operating the online store, processing orders, managing checkout functions, processing payments and providing shop-related services.
When you visit this website or place an order, personal data may be processed by Shopify on behalf of LINESplusPAPER. This may include technical access data, order data, customer data, payment-related data and communication data.
All data collected through this website may be processed on Shopify servers or through Shopify-related services.
Where data is transferred to Canada, an adequate level of data protection may be ensured by an adequacy decision of the European Commission.
The legal basis for this processing is contract performance, legal obligations and legitimate interest in operating a secure and functional online shop.
5. DATA COLLECTED WHEN VISITING THE WEBSITE
When you visit this website, technical data may be collected automatically.
This may include:
IP address
browser type and version
operating system
date and time of access
pages visited
referrer URL
amount of data transferred
device information
language and region settings
information about how the website is used
This data is processed to display the website correctly, ensure website security, prevent misuse, maintain technical stability and improve the website.
The legal basis is legitimate interest in operating a secure and functional website.
Server log files may be reviewed later if there are specific indications of unlawful use or attacks on the website.
6. COOKIES
This website uses cookies and similar technologies.
Cookies are small text files that are stored on your device.
Some cookies are technically necessary for the operation of the shop. These may be used to provide basic functions such as the shopping cart, checkout, customer login, security settings, language settings and consent management.
Other cookies or similar technologies may be used for analytics, marketing, personalization or external services only if you have given your consent where required.
You can set your browser to inform you about the use of cookies, decide individually whether to accept cookies or exclude cookies in general.
Please note that some functions of the website may be limited if cookies are disabled.
7. COOKIE CONSENT TOOL
This website uses GDPR Legal Cookie as a cookie consent management tool for Shopify.
The cookie consent tool is displayed when you visit the website and allows you to choose which cookies and services you want to allow.
Technically necessary cookies and services are used to operate the website, provide the shopping cart, checkout, security functions and cookie preference settings.
Non-essential cookies and services, such as analytics or marketing tools, are only activated if you have given your consent.
The cookie consent tool may store your cookie preferences, consent status, date and time of consent and, where technically required, your IP address.
This processing is used to document and manage your cookie choices.
You can withdraw or change your consent at any time through the cookie settings.
The legal basis for technically necessary cookies is legitimate interest in operating the website and providing the requested service.
The legal basis for analytics, marketing and non-essential cookies is your consent.
The legal basis for documenting cookie choices may also be compliance with legal obligations and legitimate interest in legally compliant consent management.
8. ORDERS
When you place an order, I process the data required to fulfill the order.
This may include:
name
billing address
shipping address
email address
phone number, if provided
order details
selected products
personalization details
payment status
shipping information
customer account information, if an account is created
This data is processed to accept and process your order, produce personalized products, arrange shipping, send order confirmations, issue invoices, handle customer service and comply with legal obligations.
The legal basis is contract performance and legal obligations, especially tax and accounting obligations.
9. CUSTOMER ACCOUNT
If you create a customer account, the personal data entered during registration will be processed to provide and manage your account.
This may include:
name
email address
billing address
shipping address
order history
account login data
You can request deletion of your customer account at any time by contacting:
hello@linespluspaper.com
After deletion, your data will be deleted unless legal retention obligations apply or further storage is necessary for contract processing, tax documentation or legal claims.
The legal basis is contract performance and legitimate interest in providing customer account functions.
10. PERSONALIZATION DETAILS
For custom products, such as planner dividers with personalized tab names, I process the information you provide for personalization.
This may include:
tab names
tab order
foil color
planner size
tab count
tab position
profile option
additional notes provided with your order
This data is used to produce and process your custom order, communicate with you if details are unclear and fulfill the contract.
The legal basis is contract performance.
11. PAYMENT PROVIDERS
Payments are processed through the payment methods shown at checkout.
Depending on the payment method selected, personal data may be processed by payment providers such as:
Shopify Payments
PayPal
Klarna
Apple Pay
Google Pay
Shop Pay
Payment data is processed to complete the payment transaction, prevent fraud, verify payment and fulfill the contract.
Depending on the payment method selected, additional data may be processed by the respective payment provider for payment processing, fraud prevention, identity checks or credit checks, where applicable.
I do not receive full credit card details. Payment information is processed by the respective payment provider.
The legal basis is contract performance and, where applicable, legitimate interest in secure payment processing and fraud prevention.
12. SHIPPING PROVIDERS AND FULFILLMENT
To deliver your order, I share the necessary shipping information with shipping and fulfillment providers.
This may include:
name
shipping address
email address, if needed for tracking
phone number, if required by the carrier
order weight
shipping method
customs information, if required
Shipping and fulfillment providers may include:
DHL
Deutsche Post
Transglobal
Sendcloud
Post & DHL App
Only the information required for shipping, delivery, tracking and customs processing is shared.
For international shipments, shipping data may also be used for customs declarations and import processing.
Email address or phone number will only be shared with shipping providers where this is necessary for delivery, tracking, customs processing or where you have given consent for delivery notifications.
The legal basis is contract performance and legal obligations related to shipping and customs.
13. ACCOUNTING, BOOKKEEPING AND BUSINESS TOOLS
Personal data from orders, invoices, payments and customer communication may be processed for accounting, bookkeeping, tax and business organization purposes.
This may include:
name
billing address
shipping address, if relevant for invoices
email address
order details
invoice data
payment data
tax-relevant information
customer communication, if relevant for bookkeeping or order documentation
LINESplusPAPER uses or may use accounting, bookkeeping, tax and business tools to organize and process business-related information.
These tools may include:
Lexoffice
Kassenklingeln Buchhaltung
The data is processed to create invoices, manage bookkeeping, fulfill tax obligations, document business transactions and organize business records.
The legal basis is compliance with legal obligations, especially tax and accounting obligations, and legitimate interest in proper business organization.
14. CONTACT AND CUSTOMER SUPPORT
If you contact me by email, contact form, reply to an order email or direct message, I process the information you provide to respond to your request.
This may include:
name
email address
message content
order number, if provided
photos or files sent by you
communication history
This data is used to answer your inquiry, provide customer support and handle order-related questions.
The legal basis is contract performance for order-related communication and legitimate interest for general inquiries.
Your data will be deleted when the matter has been finally clarified, unless legal retention obligations apply.
15. NEWSLETTER
If you subscribe to the newsletter, I process your email address and, where applicable, your name and consent information.
LINESplusPAPER uses Klaviyo for newsletter and email marketing.
The newsletter is used to send updates about LINESplusPAPER, product releases, restocks, First Access information, new planner sizes and related shop news.
Newsletter subscription is based on your consent.
For documentation purposes, the time of subscription, IP address and consent status may be stored.
The newsletter may use a double opt-in process. This means that after subscribing, you may receive an email asking you to confirm your subscription.
You can unsubscribe at any time by using the unsubscribe link in any newsletter or by contacting:
hello@linespluspaper.com
The legal basis is your consent.
16. EMAIL MARKETING TO EXISTING CUSTOMERS
If legally permitted, I may use the email address provided during a purchase to send information about similar products or services from LINESplusPAPER.
You can object to this use at any time without incurring costs other than the basic transmission costs.
You can object by using the unsubscribe link in the email or by contacting:
hello@linespluspaper.com
The legal basis is legitimate interest in direct marketing to existing customers, where the legal requirements are met.
17. PRODUCT AVAILABILITY NOTIFICATIONS
For temporarily unavailable products, you may be able to sign up for an email notification when the product becomes available again.
For this purpose, your email address and, where applicable, product information and consent data may be processed.
The notification is sent only if you have given your consent.
You can withdraw your consent at any time by contacting:
hello@linespluspaper.com
The legal basis is your consent.
18. CART REMINDERS
If you leave the shop before completing your purchase, you may receive a cart reminder by email if the legal requirements are met and the required consent has been given.
For this purpose, your email address, cart content and interaction data may be processed.
Cart reminders are used to remind you of products you added to your cart.
You can unsubscribe from these emails at any time by using the unsubscribe link in the email or by contacting:
hello@linespluspaper.com
The legal basis is your consent or, where legally permitted, legitimate interest.
19. KLAVIYO
LINESplusPAPER uses Klaviyo for newsletter, email marketing, customer communication and, where activated, analysis of newsletter and email performance.
Klaviyo may process data such as:
email address
name, if provided
newsletter consent
subscription status
IP address and time of subscription
email opening behavior, if tracking is activated
link clicks, if tracking is activated
order-related information, if connected to Shopify
customer segments, if used
The data is used to send newsletters, manage subscriptions, provide First Access information, send product and restock updates, improve email communication and measure newsletter performance.
The legal basis is consent for newsletter subscriptions and, where legally permitted, legitimate interest for communication with existing customers.
You can unsubscribe at any time through the unsubscribe link in any newsletter.
20. GOOGLE ANALYTICS 4
This website may use Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics 4 helps me understand how visitors use the website and how the shop can be improved.
Google Analytics may process information such as:
pages visited
device information
browser information
approximate location
referrer information
interaction data
shortened IP address
Google Analytics 4 is used only if you have given your consent through the cookie consent tool.
Without your consent, Google Analytics 4 will not be activated during your visit.
You can withdraw your consent at any time through the cookie settings on this website.
The legal basis is your consent.
Data may be transferred to Google servers outside the European Union. Where required, appropriate safeguards are used. For transfers to certified companies in the United States, the EU-US Data Privacy Framework may apply.
21. MARKETING AND ADVERTISING TOOLS
This website may use marketing and advertising tools to measure marketing performance, understand visitor behavior and show relevant content or advertisements.
These tools may include:
Google Analytics, if activated
Shopify analytics
Klaviyo
other tools shown in the cookie banner, if activated
Marketing and analytics tools that are not technically necessary are used only with your consent where required.
You can change or withdraw your consent through the cookie settings on this website.
22. SOCIAL MEDIA LINKS
This website may link to social media profiles, for example Instagram, Pinterest or Etsy.
If you click on a social media link, you leave this website and the privacy policy of the respective platform applies.
No social media plugins should transfer personal data before you actively interact with them, unless this is stated otherwise in the cookie or consent settings.
23. DIGITAL PRODUCTS
LINESplusPAPER may offer digital products in the future, such as printable planner inserts as PDF files.
If digital products are offered, order data and download-related data may be processed to provide access to the digital files.
This may include:
name
email address
order details
download link
download status
payment status
The data is processed to provide the purchased digital product and fulfill the contract.
The legal basis is contract performance.
24. BLOG AND COMMENTS
If this website offers blog content, you may be able to interact with it depending on the functions activated.
If blog comments are enabled, the data you enter in the comment form may be processed.
This may include:
name
email address
comment content
IP address
time of submission
This data is processed to display and manage comments, prevent misuse and protect the website from unlawful content.
If blog comments are not enabled, no comment data is collected.
The legal basis is legitimate interest in managing website content and preventing misuse.
25. RETENTION PERIODS
Personal data is stored only as long as necessary for the respective purpose.
Order and invoice data may be stored for the legally required retention periods under tax and commercial law.
Customer communication is stored as long as necessary to respond to the request and document the process.
Newsletter data is stored until you unsubscribe or withdraw your consent, unless legal retention obligations apply.
Consent records may be stored to document compliance with legal requirements.
Data processed for accounting and tax purposes may be stored for the legally required retention periods.
If personal data is processed on the basis of consent, it will generally be stored until the consent is withdrawn, unless further storage is legally permitted or required.
If personal data is processed on the basis of legitimate interests, it will be stored as long as the legitimate interest exists, unless you object and there are no overriding legitimate grounds for further processing.
26. DATA TRANSFERS OUTSIDE THE EU
Some service providers may process data outside the European Union or the European Economic Area.
This may apply in particular to Shopify, Klaviyo, Google, payment providers, analytics providers, shipping tools or other technical service providers.
Where data is transferred to third countries, appropriate safeguards are used where required, such as adequacy decisions, standard contractual clauses or other legally recognized mechanisms.
For transfers to certified companies in the United States, the EU-US Data Privacy Framework may apply. The European Commission adopted an adequacy decision for the EU-US Data Privacy Framework in July 2023. :contentReference[oaicite:3]{index=3}
27. YOUR RIGHTS
Under the GDPR, you have the following rights:
right of access, Art. 15 GDPR
right to rectification, Art. 16 GDPR
right to erasure, Art. 17 GDPR
right to restriction of processing, Art. 18 GDPR
right to data portability, Art. 20 GDPR
right to withdraw consent at any time, Art. 7(3) GDPR
right to object, Art. 21 GDPR
right to lodge a complaint with a supervisory authority, Art. 77 GDPR
To exercise your rights, you can contact:
hello@linespluspaper.com
28. RIGHT TO WITHDRAW CONSENT
If processing is based on your consent, you can withdraw this consent at any time.
The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
You can withdraw consent through the cookie settings, the unsubscribe link in newsletter emails or by contacting:
hello@linespluspaper.com
29. RIGHT TO OBJECT
You have the right to object to processing based on legitimate interests.
If personal data is processed for direct marketing purposes, you have the right to object to this processing at any time.
If you object to direct marketing, your personal data will no longer be processed for direct marketing purposes.
To object, you can contact:
hello@linespluspaper.com
30. RIGHT TO LODGE A COMPLAINT
You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates data protection law.
The competent supervisory authority may be the authority in your place of residence or the authority responsible for LINESplusPAPER.
31. CHANGES TO THIS PRIVACY POLICY
I may update this Privacy Policy from time to time to reflect changes in the website, tools, legal requirements or processing activities.
The current version is available on this page.
32. CONTACT
If you have questions about this Privacy Policy or the processing of your personal data, you can contact:
LINESplusPAPER
Olivia Di Stefano
Kranichweg 21
69123 Heidelberg
Germany
Email:
hello@linespluspaper.com
LAST UPDATED: May 2026